How We Protect Your Data
A quick overview of the key pillars of the fotb24 Privacy Policy.
End-to-End Encryption
All your personal data and financial transactions are protected with industry-standard 256-bit SSL encryption.
No Sale of Data to Third Parties
Fotb24 never sells your personal data to third parties. Your information is used solely to provide our services and to meet legal obligations.
Right to Erasure
You may request the deletion of your stored personal data at any time. We will action your request within the bounds of our legal obligations.
Cookie Controls
Fotb24 uses only essential and performance cookies. You have full control to manage cookies through your browser settings.
Secure Data Storage
All user data is stored on secure cloud servers. Security is maintained through regular audits and updates.
Transparent Notifications
If any changes are made to this Privacy Policy, we will notify you in advance via email or through the platform. Nothing is kept hidden.
Welcome to fotb24. This Privacy Policy ("Policy") describes in detail how your personal data is collected, stored, used, and protected when you use the fotb24.org website and mobile application. By using fotb24, you agree to this Policy.
1Introduction & Applicability
Fotb24 is an internationally licensed online gaming platform serving users in Bangladesh and across the globe. We believe that every user's privacy is a fundamental right.
This Privacy Policy applies in the following circumstances:
- While browsing the fotb24.org website.
- While using the fotb24 mobile application.
- When registering and managing your account on fotb24.
- While using any game or service on fotb24.
- When contacting the fotb24 support team.
2What Types of Information We Collect
Fotb24 collects only the data necessary to provide its services. A detailed breakdown of each data type is provided below:
| Data Type | Example | Nature |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Mandatory |
| Contact Information | Email address, phone number | Mandatory |
| Address Information | Home address, city, country | Mandatory |
| Identity Verification Documents | National ID card, passport | For KYC |
| Financial information | Payment methods, transaction history | Mandatory |
| Gaming Activity | Betting history, game preferences | Automatic |
| Technical Information | IP address, device type, browser | Automatic |
| Communication Records | Support Chat History, Emails | Optional |
3How Your Information Is Used
Fotb24 uses the data it collects for the purposes listed below. We never use data for excessive or unnecessary purposes:
- Account management: For registration, login, and keeping your account secure.
- Service Delivery: For operating gaming services, betting, slots, and other features.
- Payment Processing: For verifying deposits, withdrawals, and transactions.
- KYC verification: For identity verification in compliance with international regulatory guidelines.
- Fraud Prevention: To detect and prevent suspicious activity.
- Support Services: To resolve your complaints and queries.
- Marketing Communications: To send you promotional offers only with your consent.
- Legal responsibility: To meet the legal and regulatory requirements of the relevant jurisdiction.
- Service Improvement: To further improve the user experience on the platform.
5Cookies & Tracking Technologies
Fotb24 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use three types of cookies:
- Essential cookies: These are essential for the platform to function properly. They are used to maintain login sessions and ensure security, and cannot be disabled.
- Performance Cookies: Helps us analyze which parts of the site are used most, so we can improve our services. You can disable these at any time.
- Functional Cookies: Used to remember your preferred language, theme, and other settings. Disabling these means you will need to re-apply your settings each time.
6Security Measures
Fotb24 uses industry-leading security technology to protect your data. The core layers of our security framework are:
- TLS/SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
- Firewall Protection: An advanced firewall system blocks unauthorized access.
- Regular Security Audits: Third-party experts regularly audit our systems.
- Data Masking: Sensitive information is masked even within internal systems.
- Limited Access Policy: Only authorized personnel may access specific data.
7Your Privacy Rights
As a fotb24 user, you have the following rights over your own data. Contact our support team to exercise any of these rights:
Right to Access Your Data
The right to know what data fotb24 holds about you and to receive a copy of it.
Right to Rectification
The right to request correction of any inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your personal data under certain circumstances.
Right to Object to Processing
The right to object to the processing of your data in specific areas, including marketing.
Right to Data Portability
The right to receive your data in a structured, machine-readable format.
Right to Restrict Processing
The right to request that processing of your data be temporarily restricted under certain circumstances.
8How Long Your Information Is Retained
Fotb24 does not retain data longer than necessary. Retention periods for each data type are as follows:
- Account information: Retained for the duration of the active account and up to 5 years after closure for legal purposes.
- Transaction Records: Financial transaction data is retained for a minimum of 7 years (in accordance with financial regulatory requirements).
- KYC documents: Identity verification documents are retained for up to 5 years after account closure.
- Support Communications: Support chat and email records are retained for up to 3 years.
- Cookies & Session Data: Session cookies are deleted when the browser is closed; persistent cookies typically expire after 12 months.
- Marketing Preferences: Even after unsubscribing, your preference is remembered for 3 years to prevent accidental re-contact.
9Protection of minors' data
Fotb24 strictly prohibits use of the platform by anyone under 18. To protect minors, we take the following steps:
- Age verification is mandatory during the registration process.
- Age is verified through the KYC process.
- If we become aware that anyone under the age of 18 has registered, the account will be closed immediately.
- No data from minors is collected, and any such data found to have been collected will be deleted.
10Privacy Policy Changes
Fotb24 may update this Privacy Policy when necessary. When changes are made, we follow the process below:
- The "Last Updated" date is clearly displayed at the top of the page.
- For significant changes, a notification will be sent to your registered email address.
- At least 15 days' notice will be given before any changes take effect.
- If you do not agree to the updated policy, you have the option to close your account and withdraw your remaining balance.
11Contact
For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact fotb24:
- Email: [email protected]
- Live Chat: Available 24/7 (bottom-right corner of the platform)
- Response time: typically within 30 business days