Gaming can be an enjoyable leisure activity — as long as it stays within healthy boundaries. fotb24 believes every player has the right to play in a safe, responsible environment. On this page, you will find guidance on how to set limits, recognize warning signs, and seek help when needed.
The Pillars of Responsible Gaming
The tools and guidelines we offer to ensure a safe gaming experience on fotb24.
Setting a Deposit Limit
Set your own limit on how much BDT you deposit each day, week, or month. fotb24 will not allow you to exceed it.
Set a time limit
Set a daily time limit for your sessions in advance. When the time is up, fotb24 will notify you and close the session automatically.
Benefits of taking a break
Feel like you need a break? Temporarily suspend your account for anywhere from 24 hours to 6 weeks — entirely on your own terms.
Self-Exclusion Feature
If you feel you need to stop playing entirely, you can activate a full self-exclusion for a period of 6 months to 5 years.
Turn off ads
You can opt out of all promotional communications from fotb24 at any time — just one click from your Settings.
24/7 support
The fotb24 support team is always on hand for any concern. Reach out via live chat or email — we are here for you.
1What does responsible gaming actually mean?
Responsible gaming means playing in a way that does not negatively affect other areas of your life. At fotb24, we believe sports betting and online gaming are a form of entertainment — they should never be treated as a primary source of income or a way to cope with stress.
The core of responsible gaming is simple: play within your means, accept that losses are possible, and set clear limits on your time and money. At fotb24, these tools are free and accessible to every player.
Online gaming is growing fast in Bangladesh, with players of all ages enjoying Sports Betting, slots, and bingo on fotb24. To make sure the fun never turns into an addiction, responsible gaming awareness is essential.
2fotb24 Responsible Gaming Policy
Fotb24 places responsible gaming at the heart of everything we do. The following core principles of responsible play are strictly upheld across our platform:
- Adults only (18+): You must be at least 18 years old to register and play on fotb24.
- Transparent information: RTP (Return to Player), odds, and risk levels are clearly stated for all games.
- Easy-to-use control tools: Deposit limits, time limits, breaks, and self-exclusion can all be adjusted from Account Settings.
- Trained support team: Our support team members are specially trained in responsible gaming.
- No aggressive marketing: fotb24 never sends promotional offers to players who are experiencing difficulties.
- Realistic expectations: fotb24 never promises "guaranteed wins" or "get rich quick" outcomes.
3Control Tools & How to Use Them
Fotb24 provides several free tools to help you stay in control of your gaming experience. You can access all of them easily from your Account Settings:
Deposit Limit
Set a maximum deposit amount — daily, weekly, or monthly. Reducing a limit takes effect immediately.
Loss limit
Set a loss limit for a given period. Once you reach it, your session will be closed automatically.
Session time limit
Decide in advance how long you want to play. fotb24 will send you a reminder when your time is up.
Reality check
At set intervals, a pop-up will show a summary of how long you have been playing and how much you have spent.
Cooling-Off Period
Take a short break from 1 day up to 6 weeks. No promotions will be sent to you during this period.
Self-Exclusion
6 months to 5 years of full account deactivation. You will not be able to log in at all during this period.
4Recognise the warning signs
Gaming addiction or problem gambling often develops gradually. Be alert if you or someone in your family shows any of these signs:
- Spending beyond your budget or borrowing money to play.
- Chasing losses — playing continuously trying to win back money you have lost.
- Trying to stop playing but repeatedly coming back.
- Hiding your gaming from family or friends.
- Playing to cope with stress, depression, or loneliness.
- Neglecting responsibilities at work, school, or with family.
- Feeling restless, irritable, or anxious when not playing.
- Cutting back on sleep or meals to spend more time gaming.
5Check Yourself
Ask yourself the following questions honestly — this is just for you:
6Steps to getting help
Acknowledging a problem takes courage. fotb24 is here to support you. Follow the steps below:
Acknowledge Your Situation
The hardest step is the first — admitting you need help. Once you make that decision, everything else becomes easier.
Set Limits in Account Settings
Log in to fotb24 and immediately lower your deposit limit or activate a cooling-off period.
Contact fotb24 Support
Talk to us via live chat or email at [email protected]. Our trained team will assist you in complete confidence.
Activate Self-Exclusion (if needed)
If you feel you need a complete break, activate the self-exclusion feature. Account access will be fully blocked for the entire duration.
Seek professional advice
Seek help from a professional counsellor. Keep a family member or trusted friend by your side — you do not have to face this alone.
7Minor Protection
Fotb24 strictly prohibits anyone under 18 from using the platform. Parents and guardians play a vital role in keeping children and teenagers away from gaming.
- Use a PIN/password on shared family devices To prevent children from accessing your account.
- Browser parental controls Enable tools such as Google Family Link or Apple Screen Time.
- Bank card or mobile banking details Keep out of reach of children.
- Log out of fotb24 After each session, especially on shared devices.
- About the risks of online gaming for your child Educate based on age.
Age verification is mandatory during registration on fotb24, and identity is confirmed through the KYC process. Even so, family awareness remains the most effective safeguard.